Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
- Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All items are subject to a 20% restock fee.
To start a return please visit our returns center
All order cancellations will incur a 20% cancellation fee
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable item
Certain types of items cannot be returned, custom products (such as custom wiring harnesses, special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you would like to exchange your product (in case you bought it for the wrong model), please reach out to us at firstname.lastname@example.org and we will get back to you with next steps.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cash Back on Every Purchase
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Free patch with every Brite Box purchase - Add patch to cart and use code "FREEPATCH". To learn more about Brite Box or find your application go here.